CRS Type Users

[mciarfello]

Can someone explain the difference between the following users? Some of these came from the CRS 3.0 Exam Test Objectives and I can't find them.

JTAPI - I got it. For IVR, CTI and CTI RP.

RMJTAPI - Resource Manager JTAPI user -- For ICD monitoring, agent status, etc.

Is RMCM the same as RMJTAPI?

And is there an ICD user?

Thanks.

[dugrant]

RMCM is the subsystem that uses the RMUser to monitor the agent status. If someone was referring to RMCM as a user, then yes it would be the same as the RMJtapi user.

The ICDuser is an agent.

[mciarfello]

Yea, the test objectives, where my question comes from say:

Identify procedures for adding JTAPI user.

Identify procedures for adding RMCM user.

Identify procedures for adding ICD user.

JTAPI is under Subsystems > JTAPI

RMJTAPI (and I assume RMCM) is under Subsystems > ICD > RM JTAPI Provider?

So it looks like ICD user referrs to a resource?

Thanks.

[dugrant]

Yep, that must be it. There is no other type of user in ICD. ICD Agent would have probably been a better description.