If you're using the unmanaged version of CSA that you download pre-built for CallManager or Unity, you won't have any of those options. It's free for use on Cisco AVVID servers, and that's what most people are using. What was posted above is for the fully managed version of CSA; if you don't have that you won't be able to reconfigure the agent at all. That you have to pay for and you have to have the centralized CSA management server as well.
The "red flag" icon in the system tray will show up for the unmanaged version as well as the unmanaged version. However, it seems to only show up for the first user to login if there's multiple simultaneous logins. If you are logged into the console and seeing it there, you won't see it on a remote desktop session started later. If the console is logged out, a new remote desktop session will see it but another remote desktop session started while the first one is still up won't see it and neither will console logins. If you're not seeing it on console logins, make sure you don't have any remote desktop sessions left up, and if you're not seeing it on remote desktop, make sure there's no other remote desktop sessions up and the console is logged out. Remember that remote desktop sessions can be open/logged in but disconnected, waiting for someone to reconnect and pick up where they left off. You can reboot the machine if you want an easy way to make really sure all other logins are cleared.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...