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CSQ IP ICD Stats shows calls in queue wrong

Realtime reporting shows that calls are in queue but there is no one in queue for sure. They resides in the queue until i restarts the cra engine. I do not know if it happens when heavy load appears on the server or if it is randomly. I have enabled debugging on Jtapi and Mivr but it is almost impossible to check the log files since i don´t know specifically what to look for and i do not know exactly when the call got "stucked" in the queue. IPCC Express 3.5(2)is the platform used.

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Hall of Fame Super Red

Re: CSQ IP ICD Stats shows calls in queue wrong

Hi Patrik,

Have you had a look at these docs? Perhaps they will help you resolve this problem;

Cisco Unified Contact Center Express

Cisco IPCC Express: Troubleshooting Calls Stuck In Queue

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c82ea.shtml

Cisco Unified Contact Center Express

Traces Required to Debug Calls That Are Stuck in Queue

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080449ecf.shtml

I would also post this question in the Contact Centre Forum, there are some great Netpro's there that may be able to help you out.

Hope this helps!

Rob

Please remember to rate helpful posts........

New Member

Re: CSQ IP ICD Stats shows calls in queue wrong

Hello Rob

Thanks for your help. I have checked the script and enabled debugging already. I will put this question in the Contact center forum. Thanks once again!

Br Patrik Englund

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