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CTI Manager: Error: kCtiIncompatibleProtocolVersion - Incompatible protocol

pbarman
Level 5
Level 5

I am getting the event log error on 3.1.3a subscriber. No changes made, error just started on 09/02/02 and very intermittent, stopped on 9/7/02, and started again on 9/12/02. Doesn't seem to disrupt any service, can anyone tell me how to remove this.

I have two TAPI clients and they use TSP versions v3.1(0.46) and v6.0.1.0. They had been there since long, but error started only recently.

Event Type: Error

Event Source: Cisco CTIManager

Event Category: None

Event ID: 3

Date: 9/2/2002

Time: 11:17:40 PM

User: N/A

Computer: CCM2

Description:

Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version.

UNKNOWN_PARAMTYPE:Message Version: 65536

UNKNOWN_PARAMTYPE:Minimum Version: 131072

UNKNOWN_PARAMTYPE:Current Version: 131072

App ID: Cisco CTIManager

Cluster ID: CCM1-Cluster

Node ID: 172.16.4.11

Application ID: Cisco Telephony Call Dispatcher

Process ID: 0

Process Name: CtiHandler

Provider Name: CTI Framework

Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action: Verify correct version of application is being used; otherwise, contact TAC..

2 Replies 2

rickb
Level 3
Level 3

Did you change any java applications on those machines? That may have caused it.

Nope, no changes were made to any applications, or anywhere else !

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