I am running CM 3.3.3 SR 2. I keep getting the following error in my app log.
Event Type: Error
Event Source: Cisco CTIManager
Event Category: None
Event ID: 3
Time: 1:23:57 PM
Computer: <Publisher Name>
Error: kCtiProviderOpenFailure - CTI application failed to open provider
Login User Id: ac
IPAddress: <Subscriber IP>
App ID: Cisco CTIManager
Cluster ID: <ClusterName)-Cluster
Node ID: <Publisher IP>
Explanation: Application is unable to open provider.
Recommended Action: Check the reason code and correct the problem. Restart CTIManager if problem persists..
I am not running Attendant console. To stop these errors I created an ac user and enabled cti use. This seems to have stopped the errors, but I would like to know why I was getting them in the first place.
ac user is a default user for TCD service. If you are not using Attendant Console or Web attendant you can simply disable TCD service and that should take care of the error message. TCD service are enable by default.
This error means that device with IP 10.5.2.94 is trying to logon to the CTI server with user name 'trosamilia' and is unsuccessful. This could be a problem with CTI/JTAPI or the application that is running on the IP 10.5.2.94. Need to know what application is running on that address (it could be softphone, agent desktop, etc), traces that application.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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