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CTI Port Utilization

STEVE BARBARITO
Level 1
Level 1

‎04-15-2004 03:17 AM - edited ‎03-13-2019 04:39 AM

I think I am getting a busy when calling a CSQ because all my CTI portrs are busy. Is there a way to see the maximum number of ports in use at any given time. The Realtime Reporter only shows # of calls and usage per port. I am looking for something that tells me how many times all ports are busy and how long they were all busy.

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adignan
Level 8
Level 8

‎04-15-2004 12:27 PM

IPCC Express or Enterprise?

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STEVE BARBARITO
Level 1
Level 1
In response to adignan

‎04-15-2004 01:32 PM

Sorry, my question is in reference to IPCC Express Enhanced 3.1(2)

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adignan
Level 8
Level 8
In response to STEVE BARBARITO

‎04-15-2004 02:08 PM

Unfortunately the historical reports for the IVR do not show you how many and how long. However, you can run the real time reports from the appadmin page, go to "Contacts Summary" and the "Rejected" number typically are calls that were rejected because no CTI Ports were available.

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STEVE BARBARITO
Level 1
Level 1
In response to adignan

‎04-15-2004 02:55 PM

Are you aware of anything in CallManager that would tell me a CTI route point was avavailable to take a call?

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