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New Member

CTI Port Utilization

I think I am getting a busy when calling a CSQ because all my CTI portrs are busy. Is there a way to see the maximum number of ports in use at any given time. The Realtime Reporter only shows # of calls and usage per port. I am looking for something that tells me how many times all ports are busy and how long they were all busy.

4 REPLIES
Blue

Re: CTI Port Utilization

IPCC Express or Enterprise?

New Member

Re: CTI Port Utilization

Sorry, my question is in reference to IPCC Express Enhanced 3.1(2)

Blue

Re: CTI Port Utilization

Unfortunately the historical reports for the IVR do not show you how many and how long. However, you can run the real time reports from the appadmin page, go to "Contacts Summary" and the "Rejected" number typically are calls that were rejected because no CTI Ports were available.

New Member

Re: CTI Port Utilization

Are you aware of anything in CallManager that would tell me a CTI route point was avavailable to take a call?

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