We have veirfied that, during the day, the CTI Ports on the CCM result unregistered, with the conseguence that users get the lines busy when they try to contact the IPCC. To recover the situation we must restart the CCM service.
Do someone have encountered already this behaviour??
Any suggestions about traces or debug to have more information on what happens??
Well, cycling CCM or CTI Manager services to temporarily fix problem is definitely not a good fix. As you noticed this issue and know a temporary fix for it on CM 3.1.3a, others might have seen it too which most likely got fixed in new CM releases.
Upgrading CM & IP IVR will definitely help so that we don't chase a problem which is already fixed. I have not seen this problem in advised CM release 3.1.4b.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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