1) A CTI port is a function of CallManager to handle a caller session. An IVR port is a function of the CRS system to handle a caller session. 10 IVR ports means 10 concurrent sessions. Generally speaking you will need a CTI port on CallManager for every IVR/ICD port on CRS.
2) CallManager CTI Route Points are the Directory Numbers used to access a CRS application. They are defined as the JTAPI triggers on CRS. The CRS application takes control of the CTI Route Point and CTI ports that are defined on CallManager.
3) You do not need to reinstall to add Agent Desktop or port licenses. You use the License Update Utility.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...