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New Member

CTI PORTS

I have 10 cti ports in crs 3.01 and I am configuring icd. Is there any way to keep the callers after 10 in a queue.

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Blue

Re: CTI PORTS

Why don't you configure more CTI Ports? You are not limited to CTI ports for queuing, you do need to license "Enhanced CTI Ports", which are used when accessing a DB.

My .02 cents

New Member

Re: CTI PORTS

The general rule of thumb: 1:1 ratio. Create as many cti ports as you have outgoing/incoming lines. If you want to get complicated you could always use call park dn's. (Just kidding, unparking the call is ify at best)

Go the easy route and create another block of cti ports.

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