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New Member

CTI ports

By default how many cti ports (used with IPCC) do you receive when you purchase call manager? Is there some type of Licensing involved? And how many can be used at one time? Any info would be great.

7 REPLIES
Hall of Fame Super Silver

Re: CTI ports

With CCM you get license for 5 ports. Yes, there is licensing involved you have to pay for additional licenses and they are not cheap. You can use these ports concurrently.

Chris

New Member

Re: CTI ports

Where do I go to see how many ports I currently have?

New Member

Re: CTI ports

Also are CTI route points licensed too?

Hall of Fame Super Silver

Re: CTI ports

You can configure as many CTI ports as you want, however the licensing is what will restrict you to concurrent number of calls.

The CTI Route Points are not licensed.

Chris

New Member

Re: CTI ports

Thanks for the info. Where can I find the amount of CTI licenses we have purchased for concurrent use?

Hall of Fame Super Silver

Re: CTI ports

You can view the licensing info by going to start->programs->Cisco CRA Administration->License Update Utility where you will be able to view the licensing info.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008027f7c2.shtml

Please remember to rate all useful links!

Chris

New Member

Re: CTI ports

Thanks for your help Chris. One last thing. When I go to this CRA License tool and it says CRA Enhanced CTI port 10 does that mean I have 15 (5 built in to call manager)? So I have 15 concurrent sessions?

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