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New Member

CTI route point not registering

What are some reasons for a CTI route point not registering. I created one for direct transfer to voicemail but it is showing up as not found when you do the standard CTI port search. I tried rebuilding it a couple of times. No luck. Does a general reset of the CTImanager usually resolve this? I have CCM 3.3(2).

  • Other Collaboration Voice and Video Subjects
2 REPLIES
Bronze

Re: CTI route point not registering

A CTI Route Point will not show up in the Phone/CTI Port search page. They have their own page under Device -> CTI Route Point.

For what you are trying to do, it is not necessary for the CTI Route Point to be registered, and it will never show up as registered.

New Member

Re: CTI route point not registering

A CTI Route Point will only show up as registered with CallManager if there is some CTI application that assumes control of it. A CRS jtapi application is an example. In the case of your direct transfer route point it is not associated with a user and it is not controlled by an external application so it's status is listed as not found. It should still work as expected nonetheless.

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