Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CTI route point not registering

What are some reasons for a CTI route point not registering. I created one for direct transfer to voicemail but it is showing up as not found when you do the standard CTI port search. I tried rebuilding it a couple of times. No luck. Does a general reset of the CTImanager usually resolve this? I have CCM 3.3(2).

  • Other Collaboration Voice and Video Subjects

Re: CTI route point not registering

A CTI Route Point will not show up in the Phone/CTI Port search page. They have their own page under Device -> CTI Route Point.

For what you are trying to do, it is not necessary for the CTI Route Point to be registered, and it will never show up as registered.

New Member

Re: CTI route point not registering

A CTI Route Point will only show up as registered with CallManager if there is some CTI application that assumes control of it. A CRS jtapi application is an example. In the case of your direct transfer route point it is not associated with a user and it is not controlled by an external application so it's status is listed as not found. It should still work as expected nonetheless.

This widget could not be displayed.