When monitoring a route point with JTAPI or TAPI, how do I know which physical telephone device is calling when the phone number appears on lines on more then one physical phone.
Example extension 5000 appears on 2 phones, line1 of SEP00000000001 and line3 of SEP000000000002. When either calls the route point I know its extension 5000 but how do I find out which physical phone it is coming from?
Is there something unique in the JTAPI/TAPI info that I can use to do an AXL query and get the device name?
I'm developing a system where it can sends RTP streams through a CTI port on the CallManager to a Desktop.
The problem is that I cannot call the CTI port.
I can register it, add the observers but I can't receive any CallControlConnEv from the cti's address.
In my jtapi code, I'm trying to call from an IP Phone to that CTI port. I don't dial on the phone, it's just code.
If I add only an Observer to the cti's terminal, I can receive the CallCtlConnEv from the cti's address, but i cannot accept and answer the call because there is no CallObserver on the address (Address OUT_OF_SERVICE).
But if I put a CallOBserver on the cti's address, I cannot receive any CallCtlConnEv....just those from the IP Phone.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...