I have created several ports and route points and there status in is unknown.
Currentl using CM 3.3 no service patch b
i have stopped and started CCM and cti services ..no avial
Deatailed trace,showing me nothing with regards to this issue.
I have CCM detailed and CTI detailed trace on.I also delete all trace files when services are stopped start the services reset route points and ports.But I cantsee anything in trace that point to the issue.
This server is also running ICD IVR 2.2 5 with JTAPI in partial service.
This is obviously due to the route point --port issue.
What is the best way to debug CTI route points and ports ?
This has nothing to do with Jtapi and RM user as they are correctly setup.
I dont care if CRA doesnt work.I want route points and ports to register.
Or at least route points!!!
What information should I be looking for in the trace regards to CTI route points registration unknown.
Is there any documentation that talks about CTI route point -port,debuggging the registration unknown issue i have searched CCO high and low and would love to find some documentation that talks about route point issues such as registration unknown.There is plenty with regards to CRA but that not the issue here.
please lead me to the CTI route point registration unknown troubleshooting URL.
In summary this is a registration unknown issue with CTI route points and Ports with CM 3.3 standard build from cd's new publisher disks 1 7 and CM its a dl380 g2... compaq.
If the ICD IVR never works on same server thats fine i really want to resolve the registartion unknown issue.
Re: CTI route points and ports registration unknown
You may wnat to start by verifying that the RIS Data Collector service is running on your CallManager. This is the service that gathers and provides registration status. The RISDC traces may provide an indication of the problem.
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