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ctios-ctidriver hangs and restarts

I have ctios server 5.1.0. Sometimes it hang and then restarts. In log files (created with dumplog) I can see such lines

11:19:41 ctios-ctidriver Trace: CCallReachedNetworkEvent::DecodeMessage-WARNING: Unsupported floater tag 255,

len 255

11:20:16 ctios-ctidriver Trace: CCtiDriverObject::SessionManagerThread : Missed 3 heartbeats. Restarting CTI

Driver

11:20:17 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CtiServerDriver.exe_5296_4940) Abandoned

11:20:17 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CtiServerDriver.exe_5296_4940)

11:20:17 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::MonitorThread, Posting Quit Message

11:20:17 ctios-ctidriver Trace: CTIOSTrace - WndProc(WM_DESTROY)

11:20:19 ctios-ctidriver Initializing Event Management System (EMS) Library.

11:20:19 ctios-ctidriver Trace: EMS Server pipe PBANK\ctios\ctidriverEMSPipe enabled for PBANK\ctios\ctidriver

11:20:19 ctios-ctidriver Trace: CTIOSTrace - InitInstance(), Creating window for message processing...

11:20:19 ctios-ctidriver Trace: CTIOSTrace - InitInstance(), Created window.

11:20:19 ctios-ctidriver Trace: CTIOSTrace - InitInstance(), Starting message pump...

11:20:19 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::MonitorThread()

11:20:19 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.

11:20:19 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::AddClient(CtiServerDriver.exe_3376_5028).

11:20:19 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

11:20:19 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CtiServerDriver.exe_3376_5028)

11:20:19 ctios-ctidriver Trace: CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.

11:20:19 ctios-ctidriver Trace: ********* Started logging facility for CtiServerDriver.exe_3376_5028 *********

11:20:19 ctios-ctidriver Trace: LogWrapper::Start, ServerMonitorThread started successfully.

11:20:19 ctios-ctidriver Trace: LogWrapper::Start, Debug Output is ON.

11:20:19 ctios-ctidriver Trace: LogWrapper::Start, Screen Output is ON.

11:20:19 ctios-ctidriver Trace: LogWrapper::Start, WaitThread started successfully.

11:20:19 ctios-ctidriver Trace: ctidriver [5.1 01107] - [OFFLINE]

11:20:19 ctios-ctidriver Trace: ctidriver [5.1 01107] - [STARTUP]

11:20:19 ctios-ctidriver Trace: ctidriver [5.1 01107] - [ACTIVATING]

11:20:26 ctios-ctidriver Trace: Attempting to resolve hostname [localhost] to IP address (gethostbyname).

11:20:26 ctios-ctidriver Trace: ** Attempting to connect to server [localhost (127.0.0.1) port:43027] **

11:20:27 ctios-ctidriver Trace: CCtiSvrConnection(002FE270)::StartConnectionMgr() WARNING: Previous connection

manager not yet stopped.

11:20:28 ctios-ctidriver Trace: CNetPort(002FE3C8)::Open, WARNING,, Connection to Host[], Target machine

refused connection. (WSAECONNREFUSED), Error Number(10061).

11:20:28 ctios-ctidriver Trace: Switching Sides: CurrentSide is now SideA [icm Port:42027].

11:20:28 ctios-ctidriver Trace: Attempting to resolve hostname [icm] to IP address (gethostbyname).

11:20:28 ctios-ctidriver Trace: ** Attempting to connect to server [icm (10.1.2.247) port:42027] **

11:20:28 ctios-ctidriver Trace: ******** Connection opened [icm port:42027] ********

11:20:28 ctios-ctidriver Trace: ctidriver [5.1 01107] - [ACTIVE icm Port:42027]

11:22:10 ctios-ctidriver Trace: CCallReachedNetworkEvent::DecodeMessage-WARNING: Unsupported floater tag 255,

len 255

What can I do to solve this problem?

1 REPLY
Anonymous
N/A

Re: ctios-ctidriver hangs and restarts

Cycle the CTIDriver process .This will force the process to reinitialize and come back online.

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