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ctsmanager and ms exchange deployment

hello friends,

I am in trouble with ctsmanager ms exchange deployment.

when I run cisco prequalification tool I got "retrieve mailbox quota information failed " error.

I check the size and it is 1 GB

Also on ctsmanager web gui the exchange connection is vierfied but gave this message "unable to obtain neccesary information"

 

is there anything should be checked?

 

thank you

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