cucilync 8.5 and g729

[boub91]

Hi,

I have cucilync 8.5 (softphone mode) configurated with codec g729 but it's not working I cannot make any call.

The release note indicates g729 is supported :

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/8_5/english/release/cucimocReleaseNote.html#wp342945

Audio Codecs

You can use the following audio codecs with Cisco UC Integration for Microsoft Lync:

•G.711a, µ-law

•G.722 (wide band)

•G.729a, G.729ab

•Internet Low Bit Rate Codec (iLBC)

•Internet Speech Audio Codec (iSAC). iSAC is only available on Cisco Unified Communications systems that include Cisco Unified Communications Manager Release 8.0 or later.

Do you have an idea ?

Thank's

[jonathon.darlington]

Hi,

One of my customers is also having this problem.

Other users are fine, but this one particular user cannot make or recieve calls unless he is using G711.

I am wondering if it is to do with the headset he is using.

I have to wait until tomorrow until he is available for making calls again but will post any results.