Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

CUCM 6 call queue with music

Hello out there,

Following problem:

I need to have a call queue in CUCM BE 6 with music, BUT without using the attendant console!!

We do not want to use the console.

Situation is as follows: Calls come in, Unity Connection plays the welcome prompt (according to the weekday schedule), then releases to the switch, means forwards the call to a broadcast huntgroup in CM. At this point we need to have music, until anyone takes the call (independet if a extension in the group is busy or not)!

For sure, we could use Unity connection for playing music in a supervised transfer, but if we do so, the number of the call is not shown in the display of the phones (and further not in the CTI system incl. unified presence). Therefore we can not use this way...

Does anyone have an idea?

rgds

Stephan

3 REPLIES
Bronze

Re: CUCM 6 call queue with music

The integrated Music On Hold (MOH) feature allows users to place on-net and off-net users on hold with music that is streamed from a streaming source. The Music On Hold feature allows two types of hold:

1)End-user hold

2)Network hold, which includes transfer hold, conference hold, and call park hold

This document might help:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmoh.html

Cisco Employee

Re: CUCM 6 call queue with music

unfortunately you already know the options but you mention they are not what you want. no other config on CUCM can create a Q and play MOH other than AC.

CUC with the transfer is the other option but you mention it's no good

only other thing could do this would be implementing UCCX because you're out of option on CUCM and CUC/unity side

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Silver

Re: CUCM 6 call queue with music

As mentioned by Java, we do not have more options than the ones that you just described, the only way to accomplish this task will be to have an IVR to do the queueing.

Please let us know how it goes!

478
Views
0
Helpful
3
Replies
CreatePlease to create content