I have a requirement regarding a CUCMBE solution.
a call queue, where the caller hears music until someone picks the call.
If more the 3 callers calls this pilot, the caller should here a greating (ex:"were are busy, please call later") and than the call disconnects.
Can this scenario be built with Unity Connection?
Is B-ACD in combination with CUCM a possible option, or is a CME system needed for B-ACD?
thanks for your answers.
In theory, you can configure B-ACD/AA for CUCM, but it will not be supported by Cisco.
It works fine for CME, although the disconnect message is not supported, the script it might be easily modified for.