10-10-2006 06:03 AM - edited 03-13-2019 03:18 PM
I have configured multiple B-ACDs in my 2811 router with the drop-through-option pointing to a single queue containing 2 hunt groups. I want to use the CUE to play the prompts to the user and then pass the call to the appropriate router B-ACD depending on the option the user selects in the CUE menu.
I can dial the B-ACD directly from a phone and get dropped through to the queue as expected. But when I redirect the call from CUE, I see the phone ring in the hunt group and it displays 1 call in queue, but after a timeout the phone I used to dial with is disconnected. I still see the 1 call in queue message on the phone that was ringing, but I can't answer it and it times out after awhile.
Is there something that needs to be configured either on the CUE or the B-ACD to cleanly redirect the call from CUE to the B-ACD?
10-10-2006 06:21 AM
I did a debug on voice application script for both a call directly to the aa with the drop-through-option configured (works fine) and the call that was redirected from CUE to the aa (doesn't work). The first difference I see in the two outputs is that the call from the CUE has the below error message:
SIP-3-INTERNAL: No subscribe handler registered for "refer"
Any help would be appreciated.
Thank you,
Mark
10-10-2006 09:06 AM
Mark,
Can you paste your CME configs ?
10-10-2006 10:56 AM
I just tried it in my lab, and it worked fine. How are you tranferring the call from CUE script? Are you using redirect step?
Chris
10-11-2006 06:40 AM
Hi Chris,
I am using the redirect step in the CUE AA. I modified the default cue script to include a choice for the sales and service groups. These are the options that point to the cme B-ACD aa's.
To make sure I didn't mess up the script, I used the included script and listed the pilot-number of the first cme B-ACD as the operator in the cue scipt. I get the same issue.
Basically,
When a call is redirected from the CUE AA, I do not here a ring on the calling phone. The call is queued and the phones in the hunt group ring, but when the time to play the second greeting comes, the calling phone is disconnected and the call hangs in the queue until the max retry timer expires.
If I call the cme aa-pilot number directly, I hear the phone ring, the call is queued, the hunt-group phones ring, I hear the second-greeting. After the max-retry times out, I go to voice-mail. Basically, works as expected.
Thanks,
Mark
10-11-2006 06:43 AM
Would you happen to be able to attach your test scripts from both the cme and the cue? If you could attach the relevant portions of your cme config too, that would be greatly appreciated.
Thanks,
Mark
10-11-2006 06:10 AM
10-11-2006 05:18 AM
What versions of CME and CUE are you using?
I know CUE 2.3 now has different options of how it transfers calls.
I have this exact process working for a customer that I just upgraded to CME 4.0(3) and CUE 2.3.2
Dan
10-11-2006 06:34 AM
Hi Dan,
I am using cme 4.0(3) and cue 2.3.2.
Thanks,
Mark
10-11-2006 01:35 PM
Get into the CUE CLI and do a 'show ccn subsystem sip'. What is the Transfer Mode? Might have to change it to bye-also.
Dan
10-11-2006 06:54 AM
I was specifically interested in seeing how your dial-peers were setup. You will need to setup loopback based routing to send the incoming sip call back to the router itself and trigger the bacd script.
HTH
Sankar
PS: please remember to rate posts!
10-11-2006 07:00 AM
Here are the dial-peers:
dial-peer voice 1000 voip
preference 7
service aa
incoming called-number 1000
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 1001 voip
destination-pattern 1000
session target ipv4:192.168.60.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
dial-peer voice 1002 voip
service aa2
incoming called-number 1002
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 1003 voip
destination-pattern 1002
session target ipv4:192.168.60.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
Thank you,
Mark
10-11-2006 01:26 PM
Hrm I thought I posted this before but here it goes again. The only difference with my dial-peers is that I have the 'incoming called-number' command in the same voip dial-peer.
!
dial-peer voice 810 voip
description Dial-peer for Customer Service Call Que
service aa-customer-service
destination-pattern 810
session target ipv4:192.168.12.3
incoming called-number 810
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
Don't know why this would make a difference but I guess worth a shot.
Dan
10-19-2006 11:33 AM
I had to change the CUE transfer mode to make this work. It was set to transfer semi-attended. I changed it to transfer blind bye-also and it started working.
Thanks for all your assistance.
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