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CUE auto attendant dial by extension script

I am using the CUE auto attendant and the dial by extension portion is working well except for the fact that if the person calling in does not dial an extension that exists the system transfers to the nonexisting extension which of cours hangs up on them. Is there any way to limit the caller to only being able to dial existing extensions or to have the auto attendant check to see if the extension exists or not before transferring the call to that extension?

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Cisco Employee

Re: CUE auto attendant dial by extension script

In 2.X, I believe (postively 2.1.x and later--if I were upgrading, I'd recommend 2.1.3 or 2.2.1 anyway), the default auto attendant supports the ability to allow only transfers to extensions that are configured as primary extensions in the system. It does this by using an ExtensionToUser step to verify an extension belongs to a user. If you're using a custom script (and for more detailed explanation why this happens), you can take a look at:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml#integration

and search for Extension To User.

If you're using the canned script, you can just upgrade, if necessary, then from the GUI go to voicemail > Auto attendant; click on the auto attendant you're using (default "autoattendant"), click Next. Then there's a radio button "allowExternalTransfers" which should be set to false

(then just click Next and Finished).

2 REPLIES
Cisco Employee

Re: CUE auto attendant dial by extension script

In 2.X, I believe (postively 2.1.x and later--if I were upgrading, I'd recommend 2.1.3 or 2.2.1 anyway), the default auto attendant supports the ability to allow only transfers to extensions that are configured as primary extensions in the system. It does this by using an ExtensionToUser step to verify an extension belongs to a user. If you're using a custom script (and for more detailed explanation why this happens), you can take a look at:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml#integration

and search for Extension To User.

If you're using the canned script, you can just upgrade, if necessary, then from the GUI go to voicemail > Auto attendant; click on the auto attendant you're using (default "autoattendant"), click Next. Then there's a radio button "allowExternalTransfers" which should be set to false

(then just click Next and Finished).

New Member

Re: CUE auto attendant dial by extension script

Thanks the extension to user worked in my custom script. That fixes the problem. I appreciate your help.

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