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CUE/CME - transfer of VM locks up phone until the call is manually cleared

Have a 2821 with IOS 12.3(14)T2 and NM-CUE 2.1(1)

When a user accidentally transfers their VM wrong their phone gets a state where it can't place/receive calls (no dialtone, etc) until the call is cleared on router manually by an admin.

What the user is doing sometimes (by accident) is they check their VM and instead of choosing option 5 to fwd the VM, they are hitting transfer on their phone the extension they have to do a direct transfer to VM. When they do this is when the phone gets in this state.

It is stuck in the below state.

CME# show voice call summ | inc 50/0/5

50/0/50 .1 None - S_CONNECT EFXS_WAIT_RELEASE_REQ

50/0/51 .1 - - - EFXS_ONHOOK

Until the call is cleared manually (clear call voice causecode 1 id 1E5B)

1E5B : 188609 -1567535748ms.1 +2010 pid:20050 Answer 7915 active

dur 00:05:29 tx:0/0 rx:2131/340960

Tele 50/0/50 (188609) [50/0/50.0] tx:0/0/0ms g711ulaw noise:0 acom:0

i/0:0/0 dBm

1 REPLY
Bronze

Re: CUE/CME - transfer of VM locks up phone until the call is ma

This problem is possibly due to the bug CSCdw38541.

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