I have a CUE module integration with CCM. CUE is 2.1.3 CCM is 4.13. I am trying to configure an external access option off of the auto attendant. Right now the internal access number is 1197. I would like for AA option #9 to direct the caller to the phone subscriber login conversation so they can access their voicemail on the road. I got this to work in SRST mode via an dial-peer
dial-peer voice 1197 voip
session protocol sipv2
session target ipv4:10.232.21.10
However, I cannot get it to work when its not in SRST and back on CCM.
The DID digits I get to route to the aa is 1100 and I use a translation pattern and convert the called party number to 1197
Are you using the canned or a custom AA? If you use the canned one, you'll have to have people select the "dial-by-extension" option. Then they'll have to enter the voicemail pilot number. With a custom AA you could make it a menu choice or something and send the call straight to the voicemail number.
All you need in CCM is to make sure that you have a Route Point which has the number associated with it. That number will also need to be added as a trigger (aka call-in number) in CUE so that when CUE sees a call for that number, it knows to start the voicemail (or whatever) application.
Hmm...that's right. With CallManager integration a call redirect acts more like a call forward. With SIP (i.e. SRST mode), a redirect is a brand new call (no forwarding information). So with CallManager it's actually coming in as a forwarded call and therefore it thinks it needs to route this to a mailbox.
I cannot think of a way around this off the top of my head... let me do a bit of digging. We basically need to see if there's a way to strip off the forwarding information somehow. There's no way for the voicemail part of CUE not to look at that if it's there...
On your script, when you do the Call Redirect step, do you have the "Reset CTI Called Address" set to Yes? Also, the number you're redirecting to is the pilot number (and not something that is call forwarded all to voicemail), correct?
The Reset CTI called address is set to yes. The 1197 number is a CTI route point. Nothing all call forwarded. Intriguing though, perhaps the CTI port information is coming across as the forwarded call since the reset cti called address is set to yes. Gonna try setting to no.
I'm pretty sure that setting it to Yes is supposed to reset that stuff. I think if it's not we probably need to look at the SDL traces from callmanager (and get the callmanager version). It also wouldn't hurt to get the CUE traces, which would confirm that it's coming in with the redirected info.
tried to use the "no" setting. Extension transfers to users that forward to voicemail bring on the auto attendant greeting. No integration on forwarded calls. However if I call the extension direct and it forwards to voicemail I hear the users personal greeting.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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