Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

CUE - GDM's and Licensing

Good Day,

I'm running CUE 2.3.2 and have a question regarding licensing.

I currently have the allocated resources

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 6000

- Default # of general delivery mailboxes: 10

- Default # of personal mailboxes: 25

- Max # of configurable mailboxes: 35

This doc:

states that you can use the GDM's as personal mailboxes, my question is do you have to do anything specifically to reallocate the GDM's as personal mailboxes?

I believe I would just add a new personal mailbox and CUE would automatically create the new personal mailbox from the GDM's remaining licenses.

Any help would be appreciated. Normally I'd test this but not in my lab at the moment.



Hall of Fame Super Red

Re: CUE - GDM's and Licensing

Hi Justin,

You are most correct :) You just can't change a Personal MB to a GDM and vise-versa, these have to be removed and reinstalled.

In Cisco Unity Express 2.1, only the "Total mailboxes" column is strictly controlled by the license and the system allows you to define any combination of personal mailboxes and GDMs as long as the aggregate number does not exceed the "Total mailboxes" column.

Hope this helps!


Re: CUE - GDM's and Licensing

Thanks Rob for your help!!

Hall of Fame Super Red

Re: CUE - GDM's and Licensing

Hi Justin,

Thanks my friend! Glad to be of some (very small)assistance :)

Take care,