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CUE/Outlook v-mail notification working sporadically

Running CME v4.2/CUE v3.1. Users are experiencing intermittant voice mail notification in their outlook 2003/2007 clients. Has been working fine for past year. Integrated messaging enabled, SMTP settings correct. User Profile -> Notification -> Email Inbox setup correctly. Anything else I should check? How to troubleshoot? Thx.

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