Not a programmer type myself but need to use the CUE editor tool to create a custom AA script (one that removes the dial by name option) and instead queries callers to dial departmental lead numbers such as 'press 1 for sales, press 2 for service, etc..'
I've downloaded the script editor tool, and have read through the help files. Is there a VOD, or some other help file that would properly orient a non-programmer to the tool so as to be successful in creating a custom script?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...