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New Member

Customers presented with the agents name before they are connected.

I am currently running IPCC express 3.0(3). We would like our customers to be presented with the agents prerecorded name before they are connected to the agent. Can anyone point me in the right direction on how to accomplish this?

Thanks

2 REPLIES
Blue

Re: Customers presented with the agents name before they are con

-Start

-Accept

-Select Resource Step (In the Properties check "No" for connect)

-At this point you will have the resourceid variable populated with the extension of the selected agent. You can do a few things:

1. Create a database that has two columns, agent extension and .wav file.

2. Create an xml file that matches agent extension to a .wav file

3. If you only have a few agents you could have all the prompt variables in your script, then just do a bunch of if statements like:

if resourceid == "6000"

-true

-play prompt6000

-false

-if resource id == "6001"

-true

-play prompt6001

etc....

Ok, so choose one of those three options. Then, after you play the prompt to the caller use the Connect step to connect the caller to the agent.

New Member

Re: Customers presented with the agents name before they are con

Thanks. This works perfectly.

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