Customers presented with the agents name before they are connected.
I am currently running IPCC express 3.0(3). We would like our customers to be presented with the agents prerecorded name before they are connected to the agent. Can anyone point me in the right direction on how to accomplish this?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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