Using Unity 3.0.2 with CCM 3.1.2c. Main number 3030 belongs to the attendant as the attendant answers calls during business hours. After business hours all calls are to be forwarded to the Customized Main Greeting Handler. I created a Dallas Main Greeting Handler, and assigned it an extension of 3069. The DN of 3069 also belongs to the first Unity Voice Mail port (1 of 4). <br><br>When the attendant performs a Call Forward All on her phone, the system Opening Greeting Handler is played. I need the Dallas Main Greeting to be played.<br><br>My question: How do I get calls forwarded to 3069 to play the customized greeting, instead of the system Opening Greeting? Is it an issue with Call Routing on Unity? <br><br>I still want users to dial the full DID number ###-###-3069, and press * to sign in to voicemail as it is defined as a locked option in the Dallas Main Greeting call handler.<br><br>
Yeah, the way you have this setup it wont work because the call handler ID lookup is done for the forwarding number, not the dialed number. So if the call had forwarded from an extension 3069 (originally forwarded form 3069 I should say) it would have gone to the call handler you wanted.
The easiest way to do this is to setup a routing rule for forwarded calls that says if the forwarding number is the operator's station, send the call to the greeting for the Dallas Main Greeting call handler.
If that's not what you want, you can use a routing rule that's done for a speific port during specific hours, but that seems more complex.
Ok, I see now that the Call Handler refers to the DN of the call originator, or as you said from the forwardING extension in order for Unity to recognize it, otherwise the system defaults to its call routing table. In this instance, if a call comes from the PSTN after hrs, this number is unknown to Unity, thus it plays the opening greeting based upon the call rules ... correct?
Thus, in order to have a customized greeting to play when the attendant is unavailable / calls forwarded to Unity, then I must assign the attendants extension to the Dallas Main Greeting (call handler)???
That should work... if it gives you trouble use the call viewer (found under Unity program group) to see what the forwarding number that's being passed to us is to make sure we're getting what you're expecting us to here.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
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