Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Cycle through MOH sources.

I have a customer that use to have a CD player connected to their PBX system which has several MOH selections that they cycle through continually. I have converted the files into Call Manager and tested the streams. I now need to cycle through them one by one, when one file is done playing I need it to move to the second one in a circular fashion. I was going to use the built in CD player but my MCS 7815 does not have a sound card. Is there a way to do this using the audio sources of CCM?


Re: Cycle through MOH sources.

Currently we support the following sound cards:

- SoundBlaster 16 PCI

- AOpen AW840

- Telex USB sound card

I hope you find this info helpful


New Member

Re: Cycle through MOH sources.

So is there anyway to do this without using a soundcard / CD player? I would like to not use a CD and simply run them as files from the server.

New Member

Re: Cycle through MOH sources.

I'm sure someone with immensly more knowledge than I could trump me at any second, but I don't think so. From what I understand, if you want a continual selection of multiple songs to play, you either need to:

a. use an external audio source fed into a line in on an audio card in the CM

b. mix all of the songs you are interested in playing with some 3rd party software (of course, don't install this on the CM)

c. just stick with one audio file

New Member

Re: Cycle through MOH sources.

Usually CallManager installation comes with the "Music Selection for Music On Hold" CD, which containes some non-Copyrighted (or Coryrighted by the Cisco) music files. Basically you can convert any music file or announcement to the PCM/16KHz file, and copy to the "C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere" directory on your CallManager, and they will be converted to appropriate codecs automatically. If you want to use more than one song in the cycle, just use an audio editor to combine several music files before placing them to the directory.

Then you create a new "Music On Hold Audio Source", and create a new source. Then select a new file from the dropdown list, and save it. Later you can specify which MOH source you want to use for a specific phone.

Good luck,

Michael Shavrov