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New Member

Date and time settings in 7960 Ip phone

Hi,

We are unable to update the time in the Cisco CP 7960 Ip phone

daylight savings time adjustment that occurred this past weekend

The problem is that his phones currently show the wrong time.

How to change the Date time and daylight savings time adjustment

Pls also help me with some documents related to 7960 Ip phone

Reards,

Vinoth

12 REPLIES
Hall of Fame Super Red

Re: Date and time settings in 7960 Ip phone

Hi Vinoth,

This problem for 7940's and 7960's was discovered the Sunday after the DST Time change. Here is a good description of the fix from Mahesh@Cisco;

If the issue is only with 7940/60 phones, then we have seen a lot of similar cases today and are working to get a permanent fix to the issue. However as a workaround, you could resolve it by going into the Start >> Programs >> Microsoft SQL Server >> Enterprise Manager >> CCM database >> Table >> "TypeTimeZone" >> Right Click Open Table >> Return All Rows and manually set the "stddate" and "dstdate" to "0/11/0/1,2:0:0:0" and "0/3/0/2,2:0:0:0" respectively for each US timezone.

CM Service needs to be restarted.

From this long detailed thread;

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB?cmd=display_location&location=.1dddd0fe/40

Hope this helps!

Rob

New Member

Re: Date and time settings in 7960 Ip phone

Hi Rob and Vinoth,

I had the same issue this morning with the time change and did the workaround with "TypeTimeZone". You are correct, it only worked with the 7940/60 phones.

Do you have any workarounds for the 7961/7970 phones?

Please let me know.

Thanks,

Melinda Clancy

Hall of Fame Super Red

Re: Date and time settings in 7960 Ip phone

Hi Melinda,

What type of patches did you do on CCM? What firmware are the 3rd generation phones running. Try a reset of the effected phones(not restart) from ccmadmin.

Let us know,

Rob

New Member

Re: Date and time settings in 7960 Ip phone

Hey Rob,

Thanks for getting back so quickly!!

The patches on CCM are the patches that 1st came out last year when the DST decided to be early. These patches were done by our vendor so I am not sure of the answer.

Thank you, the reset on the 7970's did cure the time and now are showing the current time.

The 7961G-GE firmware load is Term41.7-0-3-OS. The reset did not help.

Also, changing "TypeTimeZone"this is only a temporary fix correct?

Also, I am just an old PBXer attempting the VOIP world, so please be patient with me if I answer a question with a stupid answer.

Please let me know.

Melinda

Hall of Fame Super Red

Re: Date and time settings in 7960 Ip phone

Hey Melinda,

No worries :) I am sure I'm older than you and this stuff is crazy! There is no such thing as a stupid question and yours, in fact, are excellent.

For the 3rd Generation phones like the 7961 you need to upgrade the phone firmware to at least 8.2.2sr1 for them to work properly with the DST changes.

The Time Zone fix is a temporary workaround.

Have a look at the attached doc that outlines the required changes to different CCM Versions to be DST compliant.

Hope this helps!

Rob

New Member

Re: Date and time settings in 7960 Ip phone

Hi Rob,

We have a similar issue for our CCM (Cisco Unified Communications Manager Express, Version 4.1(0)) in Mexico. After Mexico changed its time last April 6th, the clock seems OK on the router (as the CCM is within the router) and the telephony-service, but the phones are 1 hour ahead.

Can you please point me to a right direction? Are there docs I may read in order to solve this?

Thank you and regards,

Hernan

New Member

Re: Date and time settings in 7960 Ip phone

I have same problems with UC520. Phones are 7941. IP Communicator also has wrong date and time when registered to this UC520, but OK with 2811 CME.

Hall of Fame Super Red

Re: Date and time settings in 7960 Ip phone

Hi Guys,

Have a look at this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/troubleshooting/guide/ts_time.html

Hope this helps!

Rob

New Member

Re: Date and time settings in 7960 Ip phone

Hi Rob,

Callmanager 4.1 (3)sr3A

Better late than never. I am finally working on getting the DST problem going before the November time change. I put in a ticket with TAC and he came back with "load the ES 147". The part that concerns me is that he keeps referring to me as being from a different company. Have you heard of the ES 147 for DST and what other things it might change?

Anyway, back in March, I did the "TypeTimeZone" and changed the "stddate" and "dstdate". I know that this is not the fix. Do you know what I need to do or where to go for the 7900 DST final fix for the phones (7905, 7940, 7960, 7912, 7970, 7961, 7961GE, and 7936?) Also, I went to the 8.2.2 phone load page for the 7961 that you reference and I am getting a Forbidden file error.

Please let me know.

Thanks,

Melinda

Hall of Fame Super Red

Re: Date and time settings in 7960 Ip phone

Hi Melinda,

Hey ... better late than never my friend! You should be fully good to go with ES 147. This will be the latest and greatest ES for 4.1(3) and will include much newer phone firmware than 8.2.2. these new versions all contain the DST Fix :)

Have a look at the Readme for the latest SR and ES 147 is even newer. The included Firmware for phones is shown below;

http://www.cisco.com/web/software/282074220/18339/ciscocm.4-1-3-sr7-Readme.html#_Toc196635638

7914 14-Button Line Expansion Module

S00105000300

Analog Access WS-X6624 Load

A00204000012

ATA18X

ATA030203SCCP051201A

Conference Bridge WS-X6608

C00104000002

Digital Access WS-X6608 Load

D00404000030

IP Phone 7902g

CP7902080002SCCP060817A

IP Phone 7905g

CP7905080003SCCP070409A

IP Phone 7906

SCCP11.8-3-4SR1S

IP Phone 7910

P00405000700

IP Phone 7911

SCCP11.8-3-4SR1S

IP Phone 7912g

CP7912080003SCCP070409A

IP Phone 7920

cmterm_7920.4.0-03-02

IP Phone 7921

D00404000031

IP Phone 7921G

CP7921G-1.1.1

IP Phone 7935

P00503021700

IP Phone 7936

cmterm_7936.3-3-14-0

IP Phone 7937

apps37sccp.1-1-1-1

IP Phone 7940/7960

P00308000800

IP Phone 7941/7961

SCCP41.8-3-4SR1S

IP Phone 7942/7962

SCCP42.8-3-4SR1S

IP Phone 7945/7965

SCCP45.8-3-4SR1S

IP Phone 7970/7971

SCCP70.8-3-4SR1S

IP Phone 7975

SCCP75.8-3-4SR1S

IP Phone 7985

cmterm_7985.4-1-5-0

Media Termination Point WS-X6608

M00104000005

Hope this helps!

Rob

New Member

Re: Date and time settings in 7960 Ip phone

Rob,

Thank you so much, you are the best.

Melinda

Hall of Fame Super Red

Re: Date and time settings in 7960 Ip phone

Hi Melinda,

You are most welcome my friend! Best of luck with your changes.

Cheers!

Rob

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