We are trying to use the DB Lookup node in a script. We have a Lab system so we built a small DB on "RGRA" and are trying to access it via DB Lookup node. It keeps failing. Anywhere we can get some more documentation on using the DB Lookup feature or is there any advice on using this? We haven't implemented this feature in any of our previous scripts. Thanks.
Thanks Thomas at Providian. I don't see your email address there just your company website but basically what we are trying to do is a call will hit our IVR and the IVR will providet an agent code. We want the script to do a DB Lookup on the code to see if he is a "preferred" agent. Appropriate label will then be returned to IVR to send call. Right now one of our guys is looking at the DBWorker to see if that is the issue. I am at firstname.lastname@example.org if you want to drop me a line. Go Sharks!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...