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DBWalker deleted default callhandlers

HI,

I ran DBWalker and it seemed to have deleted the

default callhandler and default admin callhandler templates. I've attached the DBWalker log below: I've also included the DBWalker file ran after the callhandler were deleted.

Now, when I try to create a new subsriber it generates the error message "cos error", "template callhandler not found". How can this be repaired?

*** Starting call handler walk ***

Handler Alias=ch_defaultadmintemplate

Jump to this subscriber template in the SA using this link: Open SA to this subscriber template

Voice name path= - no voice names for primary call handlers -

Extension= -blank- This is OK, call handlers for subscriber templates are not supposed to have an extension defined

Handler is assigned to language=English (United States)

Call handler associated with location object with alias=default

1237:(error) the owner for this call hander is a missing subscriber with an ObjectID={7C2393AB-3686-4EC2-B9B3-9F74D45EF0DE}

This is a primary call handler that should be associated with a subscriber. This is likely, then, a 'stranded' call handler that can be removed automatically by checking the 'remove orphaned call handler automatically' option

1261:(fixed) orphaned primary call handler removed as requested

Handler Alias=ch_defaulttemplate

Jump to this subscriber template in the SA using this link: Open SA to this subscriber template

Voice name path= - no voice names for primary call handlers -

Extension= -blank- This is OK, call handlers for subscriber templates are not supposed to have an extension defined

Handler is assigned to language=English (United States)

Call handler associated with location object with alias=default

1237:(error) the owner for this call hander is a missing subscriber with an ObjectID={7C2393AB-3686-4EC2-B9B3-9F74D45EF0DE}

This is a primary call handler that should be associated with a subscriber. This is likely, then, a 'stranded' call handler that can be removed automatically by checking the 'remove orphaned call handler automatically' option

1261:(fixed) orphaned primary call handler removed as requested

*** Starting subscriber template walk ***

DBWalker log file after the deletion (partial listing):

*** Starting call handler walk ***

Handler Alias=3800-test

Jump to this call handler in the SA using this link: Open SA to this call handler

Text Name=3800-test

Voice name WAV file path= - handler has no voice name recorded -

Extension= -blank- This is OK, call handlers are not required to have an extension defined

Handler is assigned to language=English (United States)

Call handler associated with location object with alias=default

Call handler owner is a subscriber with an alias=poh

Call handler recipient is a subscriber with an alias=poh

After message action:

Set to go to call handler with alias=goodbyech

Schedule name=All Hours - All Days

Menu key: 1

Set to 'ignore'

Menu key: 2

Set to 'ignore'

Menu key: 3

Set to 'ignore'

Menu key: 4

Set to 'ignore'

Menu key: 5

Set to 'ignore'

Menu key: 6

Set to 'ignore'

Menu key: 7

Set to 'ignore'

Menu key: 8

Set to 'ignore'

Menu key: 9

Set to 'ignore'

Menu key: 0

Set to go to call handler with alias=operatorch

Menu key: *

set to go to the subscriber sign in conversation

Menu key: #

set to skip greeting

Greeting rule Standard

set to take a message

Greeting rule uses greeting WAV file found at:C:\CommServer\Stream Files\3800-test _Standard_MrGreeting_18428e48.wav

Greeting rule Off Hours

set to take a message

Greeting rule Alternate

set to take a message

Greeting rule Busy

set to take a message

Greeting rule Internal

set to take a message

Greeting rule Error

Set to go to call handler with alias=openinggreetingch

Contact rule Alternate switch ID= 0

Contact rule Off Hours switch ID= 0

Contact rule Standard switch ID= 0

0:(error):3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) in procedure checkCallHandlers of Form frmMain

Handler Alias=ch_adesouza

Jump to the subscriber for this primary call handler in the SA using this link: Open SA to this subscriber

Voice name path= - no voice names for primary call handlers -

0:(error):3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) in procedure checkCallHandlers of Form frmMain

Extension= 65241

Handler is assigned to language=English (United States)

Call handler associated with location object with alias=default

Call handler owner is a subscriber with an alias=adesouza

Call handler recipient is a subscriber with an alias=adesouza

After message action:

Set to go to call handler with alias=goodbyech

Schedule name=Weekdays

Menu key: 1

Set to 'ignore'

Menu key: 2

Set to 'ignore'

Menu key: 3

Set to 'ignore'

Menu key: 4

Set to 'ignore'

Menu key: 5

Set to 'ignore'

Menu key: 6

Set to 'ignore'

Menu key: 7

Set to 'ignore'

Menu key: 8

Set to 'ignore'

Menu key: 9

Set to 'ignore'

Menu key: 0

Set to go to call handler with alias=operatorch

Menu key: *

set to go to the subscriber sign in conversation

Menu key: #

set to skip greeting

Greeting rule Standard

set to take a message

Greeting rule uses greeting WAV file found at:C:\CommServer\Stream Files\ch_adesouza _Standard_MrGreeting_06e70d7a.wav

Greeting rule Off Hours

set to take a message

Greeting rule Alternate

set to take a message

Greeting rule Busy

set to take a message

Greeting rule Internal

set to take a message

Greeting rule Error

Set to go to call handler with alias=openinggreetingch

Contact rule Alternate switch ID= 0

Contact rule Off Hours switch ID= 0

Contact rule Standard switch ID= 0

0:(error):3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) in procedure checkCallHandlers of Form frmMain

Handler Alias=ch_akawasaki

Jump to the subscriber for this primary call handler in the SA using this link: Open SA to this subscriber

Voice name path= - no voice names for primary call handlers -

0:(error):3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) in procedure checkCallHandlers of Form frmMain

Extension= 41126

Handler is assigned to language=English (United States)

Call handler associated with location object with alias=default

Call handler owner is a subscriber with an alias=akawasaki

Call handler recipient is a subscriber with an alias=akawasaki

After message action:

Set to go to call handler with alias=goodbyech

Schedule name=Weekdays

Menu key: 1

Set to 'ignore'

Menu key: 2

Set to 'ignore'

Menu key: 3

Set to 'ignore'

Menu key: 4

Set to 'ignore'

Menu key: 5

Set to 'ignore'

Menu key: 6

Set to 'ignore'

Menu key: 7

Set to 'ignore'

Menu key: 8

Set to 'ignore'

Menu key: 9

Set to 'ignore'

Menu key: 0

Set to go to call handler with alias=operatorch

Menu key: *

set to go to the subscriber sign in conversation

Menu key: #

set to skip greeting

Greeting rule Standard

set to take a message

Greeting rule uses greeting WAV file found at:C:\CommServer\Stream Files\ch_akawasaki _Standard_MrGreeting_0701e9e1.wav

Greeting rule Off Hours

set to take a message

Greeting rule Alternate

set to take a message

Greeting rule Busy

set to take a message

Greeting rule Internal

set to take a message

Greeting rule Error

Set to go to call handler with alias=openinggreetingch

Contact rule Alternate switch ID= 0

Contact rule Off Hours switch ID= 0

Contact rule Standard switch ID= 0

0:(error):3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) in procedure checkCallHandlers of Form frmMain

Handler Alias=ch_bburke

Jump to the subscriber for this primary call handler in the SA using this link: Open SA to this subscriber

Voice name path= - no voice names for primary call handlers -

0:(error):3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) in procedure checkCallHandlers of Form frmMain

Extension= 40888

.............................rest omitted.

1 REPLY
Cisco Employee

Re: DBWalker deleted default callhandlers

You must be running an older version of dbWalker since I yanked the option to remove orphaned handlers some time ago... way too many folks were selecting that option and blindly pulling the trigger instead of running it and reviewing the output and determining if that's what they needed to do as was my intention (and is suggested in the help and the warning dialog when you select that option) - the option had not been available to folks for some time for that reason.

Download the latest version of dbWalker off www.CiscoUnityTools.com - under the file menu is an option to recreate the default templates - this should fix the system up.

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