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dbWalker

I had about 12 Unity subscribers that were accidentally deleted and added into another container in exchange before they were deleted in Unity. I used the dbWalker and in the log it said that the orphaned call handler for each user that was deleted & rebuilt in exchange had been deleted. The problem that I am having is I still can not import these users from exchange when I want to create a subscriber account for them. Do I need to stop & restart Unity or reboot the Unity server?<br><br>

6 REPLIES
Anonymous
N/A

Re: dbWalker

1. If the subscribers are now located in a container at the same level as the recipients container, you may need to enable site-level importing. Jeff has a nifty tool that can do this (and a whole lot more) -- it's the Unity Registry Settings tool at answermonkey.net ... for more info see this thread:
http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=42&Search=true&Forum=All_Forums&Words=root&Match=Entire Phrase&Searchpage=0&Limit=100&Old=allposts&Main=31

Also, if they were previously Unity subscribers, see if they're still marked as such by checking the Voicemail User ID raw property in Exchange -- see this thread:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=4523&Search=true&Forum=All_Forums&Words=raw property voicemail user ID&Match=And&Searchpage=0&Limit=25&Old=allposts&Main=2411

Scott Morgan
Cisco Systems TAC

New Member

Re: dbWalker

In the second link in your response, how do you get into raw mode? I am not sure how to get where they are talking about.

Anonymous
N/A

Re: dbWalker

Use the "-r" command line parameter when starting up the Exchange administration interface (i.e. "Admin.exe -r"). This will make the raw options visible.

That said, once you get the registry changes necessary for Unity to see into the peer containers at the site level, dbWalker should pick these guys up and determine that they are "stranded" mail users (this is an option at the top of the dbWalker interface). It'll see that they don't have any primary call handlers any longer and automatically remove the Unity properties from those accounts and log the information to the output file. Probably easier than doing it manually if you have a bunch of folks you left stranded.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: dbWalker

I checked with the Exchange Admins and they did not use Peer Container, all Sub Containers.

Anonymous
N/A

Re: dbWalker

OK, if all the containers user's are in are under the recipients container, just run dbWalker with that option checked (it doesn't check for this by default). Should clean all those users up.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: dbWalker

Got it all staightened out. Thanks for all your help.

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