DC Directory CCM 4.1(3)

[bahman.tajkarimi]

Hello Experts,

I installed a brand new CCM 4.1(3). When I try to add a user, I receive a massage stating "Sorry, your session object has timed out". I used the passwordutils and verified the password in the regedit is the correct one but I am not able to add a user neither to access the DC Directory administration page. As I said, I verified the password that I am using is the correct password but everytime I try to access the DC Directory Adminstration page using that password an login error pops up. Please note that I am using an ( _ ) character in the name of the server and I know this is not a standard character for the naming. Would that cause a similar problem? Could you please help me to resolve this issue.

Thanks,

[gogasca]

Since this hostname contains an invalid DNS character being "_"...

Work-Around:

Do not use the hostname in the url when accessing the admin pages. Use the IP address.

See also:

CSCdw52774 - User Page encountered timeout error - can not open

Problem:

Can not add user or do a basic search on the user pages as the pages throw

error. Session timed out.

The server name is xxx_tapi2 and the URl is http://xxx_tapi2/ccmadmin

The problem doesn't occur if we use the localhost or IPAddress in the URL.

Symptom:

User page not possible to open via CCMAdmin with address with machine name

having non Domain Name supported characters.

Condition:

Browser version IE5.5 with SP2 and Q313675 patch and the CallManager node name having

special characters like underscore ( non Domain Name supported chacters)

Workaround:

1)Don't use the non DNS characters in the Server Name.

- or -

2)Use the IPAddress to browse the system if the Server Name has non valid DNS

characters

- or -

3) Use Netscape browser or a IE browser which doesn't have the Q313675 patch.

- or -

4)Can open User page with the the following address.

http://localhost/CCMAdmin/main.asp

HTH

//Gonzalo

[bahman.tajkarimi]

Thanks Gonzalo, this info is realy great. I will test it tomorrow and will let you know.

How can I get red of the "_" and replace it with a

"-"? What are the steps to do so?

Thanks,

[gogasca]

Changing the hostname in CCM as is not supported. You will need to rebuilt from scratch, sorry :(.

[bahman.tajkarimi]

Thanks man,

How can I unistall the CallManager? Is there any steps to follow or just go to add/remove program and remove it?

Thanks,

[Zin.Karzazi]

you cant uninstall the Callmanager. The Callmanager uninstall option under Add/remove Software is grayed out. Rebuilding your server will be lot easier.

Karzazi

[bahman.tajkarimi]

You mean starting from the scrach, installing the Os and then the CallManager?

Thanks,

[Zin.Karzazi]

Yes ;)

[o.iqbal]

Yes, this is the way to go if you mess up once with Call Manager system.

[bahman.tajkarimi]

I started from the scratch and built the server up again. The issue with adding users is gone but I still can't access the DC Administration page. A massage stating "the logging failed du to bad usrname or password". The value of DCDMGRPW and the output of passwordutils is the same. Would you know what can I do to reslove this issue?

Thanks,

[Zin.Karzazi]

Select Simple as Auth Level when accessing your DCD. Username to access DC Directory should be: "Directory Manager" not "Administrator" Standard.