Went to ciscounitytools.com and downloaded PSM. It installed w/ no complaints. When I attempt to run PSM 18.104.22.168 (As Administrator) on my Win7 64-bit laptop, the instructions vaguely states that I need "to "point it at the Connection server and begin monitoring". Yeah, whatever. I wasn't prompted to enter a name or IP for a COnnection server like in the videos for previous versions.
So if I do a System->Add Local System, presumably to instruct PSM "point to my Connection server", I get the wonderful message "Unable to open key HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\AvLogMgr\1.0\Diagnostic Grid for read." In looking at my registry, there is no Active Voice Branch under HKLM\SOFTWARE, so something is missing.
I went back and retraced my steps, and wow, the download piece is really confusing. It appears that I downloaded 22.214.171.124 which isn't as up-to-date as 126.96.36.199. ?!?!
That installed well, and it prompted me for a server. I entered in the subscriber. I went through the process I wanted to capture which was simply Message button, followed by #, to see what happened. Here are the results:
11:19:46, New Call, CalledId=1000, RedirectingId=, Origin=16, Reason=1, CallGuid=F9E813A754E54DB1938C4B52BA4E1885, CallerName=CSCFitzie_2, LastRedirectingId=, LastRedirectingReason=1, PortDisplayName=CUCM-1-025,[Origin=Unknown],[Reason=Direct] 11:19:46, AttemptSignIn 11:19:46, State - AttemptSignIn.cde!Dummy 11:19:46, Event is [NULL] 11:19:47, SubSignIn 11:19:47, Subscriber Sign-In 11:19:47, State - SubSignIn.cde!AnswerPhone 11:19:47, Event is [TrueEvent] 11:19:47, State - SubSignIn.cde!AuthenticateUser 11:19:47, -->SubAuthenticate 11:19:47, State - SubAuthenticate.cde!TryCounter 11:19:47, Event is [NULL] 11:19:47, State - SubAuthenticate.cde!GatherID 11:19:47, Event is [FalseEvent] 11:19:47, State - SubAuthenticate.cde!LoadSubscriberMinimalData 11:19:47, Event is [NULL] 11:19:47, State - SubAuthenticate.cde!GatherPIN 11:19:47, -->SubAuthenticatePW 11:19:47, State - SubAuthenticatePW.cde!ValidatePwd
11:19:54, Event is [TimeoutEvent] 11:19:54, State - 11:19:58, Event is [TT#Event] 11:19:58, <--SubAuthenticatePW 11:19:58, Event is [TT#Event] 11:19:58, State - SubAuthenticate.cde!RouteToNextConversation 11:19:58, Event is [NULL] 11:19:58, <--SubAuthenticate 11:19:58, Event is [NULL] 11:19:58, AttemptSignIn 11:19:58, State - AttemptSignIn.cde!Dummy 11:19:58, Event is [NULL] 11:19:58, PHTransfer 11:19:58, State - PHTransfer.cde!LoadInfo 11:19:58, Event is [TrueEvent] 11:19:58, PHGreeting 11:19:58, State - PHGreeting.cde!PlayGreeting 11:19:58, Call answered if needed 11:19:58, Playing greeting for Call Handler: Opening Greeting 11:20:02, Event is [HangupEvent] 11:20:03, State - PHGreeting.cde!DoHangup 11:20:03, Event is [HangupEvent] 11:20:03, Idle
My attempt at analysis is as follows: @ 11:19:46 I pressed the envelope key, which sent me to ext 1000. OK, I knew all that beofre I started, but OK. It asked me for a PIN and I let it time out @ 11:19:54. I then pressed the # key, which I guess is represented by TT#Event. OK, so far so good. TT#Event then goes to play a Call Handler called 'Opening Greeting' at 11:20:02.
Traced that down further, to be the "Standard" greeting. Problem solved.
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