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Default parameters for Busy Trigger and Multiple calls on DN

Could you tell me where to find the place where the default values for these fields can be found. We tried to locate these fields in the service parameters but we didn't find anything. Thanks,

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New Member

Re: Default parameters for Busy Trigger and Multiple calls on DN

I don't know which version of CM you are using but in 4.1 it's under the DN configuration at the bottom. you can set how many lines per DN and how many calls until busy. default is 4 and 2. I setup our receptionist to 20 lines and 18 to busy.

Scott

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