After dialing a IP phone extension, .... it rings 4 times, it shows up in the phone display that it is now connected to the VM pilot. But from that instance...it takes full 23 seconds of delay until it plays the greeting for that particular user.<br><br>Call origin = PSTN phone.<br>Call destination = 7960 IP Phone.<br>Environment = Dually integrated UNITY (hooked to CallManager 3.0.11 and NEC 2400 PBX)<br><br>Do some one know where to check the timer that is meant for UNITY Greeting to kick in ? Or..how to get rid of this HUGE delay ?<br><br><br>Thanks.<br>Pisth<br><br>
If none of that helps, please provide more information such as Unity and TSP version, which codecs are being used (and where), whether this happens on PBX calls also, whether this happens on internal IP calls, whether dialing DTMF during the pause has any effect, and anything else that can help isolate this problem to a specific set of circumstances.
I rebooted the UNITY Server. Now, the issue is solved. FYI, before this problem happened , I had to reboot CallManager for some reason. I was not sure then , if the UNity too needed a reboot. But later decided to reboot. Now things are ok. This problem happened when I dialed from POTS line (not from PBX)...to this IP Phone, it rang 4 times and then it says (shows) it's connected to the VM Pilot number. From this point, it took full 23 seconds delay till it played the personal greeting of that person.
After reboot of UNITY, things are back to normal.
By the way, thanks so much for your prompt response. I greatly appreciate it.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.