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New Member

Delay in picking up inbound calls from PSTN

I'm having an issue I need some help with. We have a customer that has several remote offices. At one of them, when an outside call comes in and is picked up, the called side hears "dead air" for a second or two then a click and the call is connected. On the calling end, you hear two a couple of rings then the called side picks up. The called side picks up the call two or three seconds before the calling side is connected.

Please help!!

3 REPLIES
Blue

Re: Delay in picking up inbound calls from PSTN

what type of call manager environment? cme or ccm?

what type of gateways to the pstn? fxo or pri? sounds like an fxo issue....

provide some IOS configuration if this is via an IOS gateway if you can.

New Member

Re: Delay in picking up inbound calls from PSTN

They are using CCM 4.2.

Using Cisco 2811 router for PSTN gateway with FXO's.

What IOS configuration would you like to see?

This customer has several other branches set up the same way. Only this one is having the problem.

Thanks,

Chris

New Member

Re: Delay in picking up inbound calls from PSTN

What type of FXO issue do you think?

Thanks,

Chris

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