I have a user who has 317MB of mail in his inbox. Voicemails are interspersed throughout (mail is sorted by received date). When user dials-in to retrieve voicemail, his first voicemail retrieves instantly, then there is a 1 minute and 30 second delay (we timed it) before it retrieves his next one.
What's going on here? Can you maybe explain to me how Unity parses a mailbox to retrieve voicemail? I think if I understand this, I might begin to understand the source of the delay.
Event viewer isn't showing anything pertinent. We have 7,000+ users in our enterprise, only 908 are Unity subscribers. This appears to be affecting only this user, but other users have reported similar problems at other times. Can't answer the last question, we're retesting now.
The Unity server runs a few filters (or parses) on the inbox to separate different types of messages. The bulk of this filtering is run before the messages are even played back, so I doubt the delay is a result of the filtering. There can be delays with filtering, but you'd hear a long pause before Unity gave the caller the message count.
In between playing messages, there are several RPC calls from the Unity server to the Exchange server. If the subscriber in question is homed on another Exchange server outside of Unity, there is a potential for network issues to be the cause. Is this 55 or E2K?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...