Unity 3.1.2<br>Last week when calling the 1st Unity Port, Unity answered immediately. Now it answers after 4 rings. There are no duplicate extensions set up in the Call Manager. Is there a configuration setting for this? Please advise.<br><br>
There could be a few things causing this. When the DN of the first Unity port is dialed, and Unity eventually answers, does the first port really answer? Or did another port answer after the call forwarded to another Unity port. Unity's StatusMonitor can help in determining this. Is Unity reporting any errors/warnings in the event log when this happens?
That port is locked internally in Unity and probably not due to the TSP. Since the StatusMonitor doesn't release the port, a restart of Unity is probably going to be needed to free it up. You might want to take a close look at the EventVwr for any warnings/errors on that port. If you see a bunch of messages regarding the TSP disconnecting and reconnecting that's going to be a symptom, not the problem. Go a bit further back in time (if my calculations are correct, 4500 minutes is 6.25 days) and see what errors might show up for that time.
Be prepared to open a TAC case if you haven't already. Port lock troubleshooting is difficult to handle in a forum environment unless it is something that we have seen before.
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