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Deleted Items

Hello All,<br>Does anyone know why the messages aren't moved to the "Deleted Items" folder in exchange when you delete either vmails or emails through a phone? We are on Unity 2.4.6.<br><br>Please advise. Thanks!!<br><br>

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Anonymous
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Re: Deleted Items

There's an option on the subscriber's Class of Service that lets you decide if messages should be coppied to the deleted items when deleted over the phone or not. It defaults to not doing this. Since this is essentially a copy operation in Exchange, it can take a few seconds for messages to be moved (especially large ones), so be aware users may hear a pause after deleting messages with this option enabled.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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