Desktop agent call logs not updating and or not recording inbound calls
I have a remote user complaining that her call logs are no longer updating automatically as they were before, but now require her to close the agent and log back in for the updates to the logs to show up + on some occasions, some inbound calls are not being recorded in the logs.
Re: Desktop agent call logs not updating and or not recording in
We are running System version: 126.96.36.1990-13. I am not aware of any recent service packs. Consultants mentioned that due to back ups in the queues for change notifications that we should reboot the call manager cluster. Could the call logs not auto refreshing be caused by a weak or dirty ISP signal for the remote user connecing to our VPN?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...