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New Member

Desktop agent call logs not updating and or not recording inbound calls

I have a remote user complaining that her call logs are no longer updating automatically as they were before, but now require her to close the agent and log back in for the updates to the logs to show up + on some occasions, some inbound calls are not being recorded in the logs.

Any takers?

Thanks, Chet

2 REPLIES
Bronze

Re: Desktop agent call logs not updating and or not recording in

What version of CallManager are you currently running? What service packs have you installed for CallManager?

New Member

Re: Desktop agent call logs not updating and or not recording in

We are running System version: 6.1.2.1000-13. I am not aware of any recent service packs. Consultants mentioned that due to back ups in the queues for change notifications that we should reboot the call manager cluster. Could the call logs not auto refreshing be caused by a weak or dirty ISP signal for the remote user connecing to our VPN?

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