Hi, I have a major problem with CRS 3.0 and CCM 3.3
I have a routing point send the call to a CTI port, annd I use IP IVR to determine what this particular caller wants. Unfortunately, so of the callers come without an ANI, so I need to somehow to retrieve that call's connection ID, so that I could pass some data to the agent regarding this call.
There is no ConnID or CallID in Get Session Info, so I was thinking that maybe I could use Java and get this information directly from CCM, bu so far, not luck.
Can it be done?
How do you usually attach data to a call when there is no ANI present?
Unfortunately CRS does not write a calls CallID to the database until the call is complete. A guy I work with wrote an app that creates a callID for each incoming call. E-mail him with your problem and I am sure he can help. Tell him "Digger" sent ya :)
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.