Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Determining reason for call termination

Using CCM 4.1(3)es99.

Is there a way to determine the reason for termination of calls? I occasionally get users complaining that a call they were on has been dropped. Usually (after sometimes hours of research) it turns out to be due to reasons beyond our control, such as cell phones dropping calls, etc.

It would be nice to be albe to review a log and see the reason a specific call was termination, such as far-end termination, called party hung up, etc., and provide the user with some sort of proof of reason for call termination.

Any thoughts?

Thanks

T. G. Meyer

1 REPLY

Re: Determining reason for call termination

If you look at the CDR Dump, there is one field called as "CauseCode" which will explain you the reason for call termination.

Or you can use the CAR tool too.

http://www-europe.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/car/carsrch.html

194
Views
0
Helpful
1
Replies