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New Member

Device busy - Callmanager 4.1.3

Hallo,

is there an option to configure a device with a busy trigger=1 ?

On the line there is the option busy trigger.

We have phones with 2 lines (not shared lines), each line for a seperate DN.

First line is the direct line to the user.

The second line is member of an linegroup for servicecalls inbound!

If one of the two lines is busy, a second call on this busy line is not the problem, then the caller gets busysignal.

But when the other line is called, the caller gets no busy an hears the callsignal an the user will be disturbed!

That's undesirable !

The solving ist the busytrigger on the device! But there is no busytrigger!

How to solve the problem?

Regards

Dirk

3 REPLIES
Bronze

Re: Device busy - Callmanager 4.1.3

You could set the Ring setting for Phone Active to disable or flash only for both directory numbers. The call would still ring the phone but it would not disturb the active call at all.

New Member

Re: Device busy - Callmanager 4.1.3

Setting the ringtone to flash only doesn't work, because, the caller have to get busysignal!

In this case the caller would get a free callout signal!

Any other ideas?

Green

Re: Device busy - Callmanager 4.1.3

Disable Call-waiting making sure CFB field is empty

or upgrade to CCM 4.X

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