I am trying to find a way to report all of the users associated with a particular device wether it's a phone or CTI Route Point. It would be nice if dependency records included this but it doesn't. Any ideas?
I looked through CAR already and didn't find any reports for this. I am curious on the DCD scripts though, if you are in a bind and need to find user accounts associated to a device. I could just search through the output for the specific device name I'm looking for and see the user's associated?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...