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#DEVICENAME# in URL button sends wrong device name

Hi All,

I'm trying to set up a service URL button that will allow users to logout of extension mobility without having to go into the Services button.

I setup the following Phone Logout service:

http://<IP Address>/emapp/EMAppServlet?doLogout=true&device=#DEVICENAME#

If I access this from the services button, it works, but if I hit the URL line key it fails.

I did an Ethereal trace, and found out it is sending the wrong device ID when it fails.

bad logout url: SEP00016CEADFF0

good logout url:SEP0013CED06212 (correct device name)

Any ideas what might cause this? This is CCM 4.1(3)sr3b

Thanks, Randy

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Re: #DEVICENAME# in URL button sends wrong device name

Check the registry entry of the Cisco CallManager Extension Mobility:

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco SystemsInc.\DirectoryConfiguration\AppUsers\CCMSysUser.

Make sure that an entry for "Password" exists and that the "UserID" is "CCMSysUser"

If everything is set up correctly, perform a Stop and restart of Internet Information Service (IIS).

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