Diagnosis-enduser

[satyamothukuri]

Hi Team,

In call manager 4.3 is there any option to diagnosis the end user, if he has activated call forwording, call divert etc.can I have a report (daily) of the same.

Satya.M

[satyamothukuri]

hi,

please help....

[nesharm2]

Satya,

I don't think you can get such report(except CDR which again would require analysis)

However you can altogather disable the callforward key from the user phone template so that he is unable to divert the calls

[satyamothukuri]

Hi,

i came to know that CDR will generate mesg which is not readable.So can i have any servers?Please help me...

Satya.M

[nesharm2]

You can generate a report from BAT tool for all the phones with their CFA,CFNA etc extension

Although the below link talks about cucm 5.0. I could not find a link for 4.x

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/5_0_4/t03phrpt.html