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New Member

Diagnosis-enduser

Hi Team,

In call manager 4.3 is there any option to diagnosis the end user, if he has activated call forwording, call divert etc.can I have a report (daily) of the same.

Satya.M

4 REPLIES
New Member

Re: Diagnosis-enduser

hi,

please help....

New Member

Re: Diagnosis-enduser

Satya,

I don't think you can get such report(except CDR which again would require analysis)

However you can altogather disable the callforward key from the user phone template so that he is unable to divert the calls

New Member

Re: Diagnosis-enduser

Hi,

i came to know that CDR will generate mesg which is not readable.So can i have any servers?Please help me...

Satya.M

New Member

Re: Diagnosis-enduser

You can generate a report from BAT tool for all the phones with their CFA,CFNA etc extension

Although the below link talks about cucm 5.0. I could not find a link for 4.x

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/5_0_4/t03phrpt.html

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