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New Member

Dial 0 or 0# to Reception

In CCM 3.1.3, several phone DNs are "0xxx" and the reception DN is "0". Customer just wants dial 0 or 0# to reception.

But when dial 0, get to reception after 12-13 seconds. when dial 0# will hear fastbusy tone.

Based on Cisco document, CCM should support "#" to cancel inter-digit timeout.

Any comments?


Re: Dial 0 or 0# to Reception

is your recption part of your call manager setup (ie an ext on it) or is it external. because you have extensions that begin with 0 then the callmanager will wait for the interdigit timeout before forwarding calls, one way to do it would be to give your reception another DN ie 2xxx then route 0# to it and remove the trailing #. i don't think call manager supports # within a DN but i could be wrong as i haven't tried it

New Member

Re: Dial 0 or 0# to Reception

I have actually used 00 with call manager 3.0(12) to get to the receptionist. We used tranlation patterns because we have several schools that have their own receptionist. However I have been having problems with 3.2.2c doing the same thing.


New Member

Re: Dial 0 or 0# to Reception

It is a good practice to never use extesions in the 0XXX range for this very reason. Once you use "0" as a digit to your operator, you would effectively eliminate anything following the "0" as a valid extension 0xxx. To save time later on you should change your existing extensions to something like 1000 - 1999. Just a suggestion. This is a basic numbering scheme scheme problem